Last Updated · 5 May 2026 · Effective Date · 5 May 2026
This Privacy Policy explains how BANSI FOOD AND BEVERAGES LIMITED ("Bansi", "we", "our", or "us"), a company incorporated in England and Wales under company number 16044961, with its registered office at Unit 4 Hamilton Parade, Groveley Road, Feltham, England, TW13 4PJ, United Kingdom, collects, uses, shares and protects personal information that we obtain from visitors to bansifood.store (the "Website"), users of our mobile applications (the "Apps"), and customers of our products and services (collectively, the "Services").
This Policy is written to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 (DPA 2018) and the Privacy and Electronic Communications Regulations 2003 (PECR). For the purposes of UK GDPR, BANSI FOOD AND BEVERAGES LIMITED is the data controller of personal data processed through the Services.
By using our Services you agree to the practices described in this Policy. If you do not agree, please do not use our Services.
1. Information We Collect
1.1 Information you provide directly
- Contact details — name, email address, postal address, company name, when you complete a contact form, place an order, request a sample, subscribe to our newsletter, or apply for a role.
- Account information — username, password, profile preferences, when you create an account on our Website or App.
- Order information — billing address, shipping address, items purchased, payment confirmations (we do not store full card numbers; payments are processed by certified PCI-DSS partners).
- Communications — the contents of any messages, support enquiries, reviews, or survey responses you send us.
1.2 Information collected automatically
- Device & usage data — IP address, browser type and version, device identifiers, operating system, referring URLs, pages viewed, time spent on pages, click events, and crash logs.
- Cookies & similar technologies — small data files placed on your device. See Section 6 for details and your choices.
- Approximate location — derived from your IP address (city/region level) for shipping rate calculations and language/currency selection.
1.3 Information from third parties
- Payment processors — limited transaction confirmations from providers such as Stripe or PayPal.
- Authentication providers — basic profile data if you choose to log in with Google, Apple or Facebook.
- Analytics partners — aggregated audience data; we do not purchase contact lists.
2. How We Use Your Information
- To provide, operate and maintain our Services, including processing orders and delivering products.
- To create and manage your account and authenticate your access to our Services.
- To respond to your enquiries, support requests, and feedback.
- To send transactional communications (order confirmations, shipping updates, security alerts).
- To send marketing communications, where you have opted in (you may unsubscribe at any time).
- To improve our products, Services, Website and App through analytics and user research.
- To detect, prevent and address technical issues, fraud, or abuse of our Services.
- To comply with legal obligations under UK law and to enforce our Terms.
3. Lawful Bases for Processing (UK GDPR Article 6)
We rely on the following lawful bases:
- Performance of a contract — to provide products and services you have requested.
- Legitimate interests — to operate, secure and improve our Services in a manner you would reasonably expect.
- Legal obligation — to comply with UK tax, customs, food-safety, accounting and consumer-protection law.
- Consent — for marketing communications and non-essential cookies; you may withdraw consent at any time without affecting prior lawful processing.
4. How We Share Your Information
We do not sell your personal information. We share it only with:
- Service providers (processors) — payment processors, shipping carriers, cloud hosting, email delivery, customer-support tools, analytics platforms — bound by data-processing agreements consistent with UK GDPR Article 28.
- Professional advisors such as auditors, lawyers, and insurers, where reasonably necessary.
- Authorities & regulators when required by law, valid legal process, or to protect rights and safety.
- Successors in interest in the event of a merger, acquisition, or sale of assets, with notice to you where required.
5. International Data Transfers
Where we transfer personal data outside the United Kingdom, we rely on a UK adequacy regulation, the International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses, or another lawful safeguard recognised under UK GDPR.
6. Cookies & Tracking (PECR)
Our Website uses cookies for three purposes:
- Strictly necessary — required for the site to function (cart, login, security). Cannot be disabled.
- Analytics — aggregated, privacy-preserving usage data, set only with your consent.
- Marketing — only set with your explicit consent. You can manage preferences from the cookie banner or your browser settings.
7. Data Retention
We retain personal information for as long as necessary to fulfil the purposes set out in this Policy, unless a longer retention period is required or permitted by law. Typical retention windows:
- Account data: until you delete your account, plus up to 12 months for backups.
- Order & tax records: 6 years (HMRC and Companies Act 2006 requirements).
- Marketing data: until you withdraw consent.
- Web analytics: aggregated; raw event logs deleted after 14 months.
8. Your Rights Under UK GDPR
Subject to applicable law, you have the right to:
- Access the personal information we hold about you (Article 15).
- Correct inaccurate or incomplete data (Article 16).
- Request erasure (Article 17).
- Restrict or object to certain processing (Articles 18 and 21).
- Data portability for data you provided to us (Article 20).
- Withdraw consent for marketing or non-essential cookies at any time.
- Lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority — see ico.org.uk.
To exercise these rights, email privacy@bansifood.store. We will respond within one calendar month.
9. Security
We implement reasonable technical and organisational safeguards including TLS 1.2+ encryption in transit, encryption of sensitive data at rest, role-based access controls, and regular vulnerability scans. No system is perfectly secure, but we work hard to protect your information.
10. Children's Privacy
Our Services are not directed to children under 13 (or the equivalent age threshold in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.
11. Mobile App Permissions
Where you use a Bansi mobile application, we request only the minimum device permissions needed for the feature in use:
- Network & internet — required to load product catalogue and communicate with our servers.
- Notifications — only with your consent, used for order updates and limited promotional messages you can disable.
- Camera — only when you choose to scan a QR code on a Bansi product. Images are processed locally and not transmitted.
- Storage — to cache assets for offline browsing of the catalogue.
- Location — only if you choose to enable store-locator features; we do not track location in the background.
12. Third-Party Links
Our Services may contain links to third-party websites or services that we do not operate. This Policy does not apply to those third parties; please review their privacy policies separately.
13. Changes to This Policy
We may update this Policy from time to time. The "Last Updated" date at the top will reflect the most recent revision. Material changes will be notified via email (where appropriate) or through a prominent notice on the Website.
14. Contact Us
For any questions, requests, or complaints regarding this Policy or our handling of your personal information, please contact:
BANSI FOOD AND BEVERAGES LIMITED
Unit 4 Hamilton Parade, Groveley Road
Feltham, England, TW13 4PJ, United Kingdom
Companies House № 16044961
Email: privacy@bansifood.store